Privacy Statement

Kracht! Letselschade processes personal data. We would like to inform you clearly and transparently about this.

We use certain terms in this privacy statement. Below we explain what we mean by the most important ones:

  • Personal data: information that directly or indirectly says something about you, such as your name, email address, or other personal details.
  • Processing: everything that can be done with personal data — for example, collecting, storing, using, or deleting your data from our administration.

 

From whom does Kracht! Letselschade process personal data?

We process personal data from people with whom we have, wish to have, or have had a direct or indirect relationship. These include, for example, personal data of:

  • Clients
  • Persons from companies showing interest in our products and services
  • Persons connected to a company or organization with which we wish to establish, have, or have had a relationship

 

Who is responsible for the processing of personal data?

Kracht! Letselschade has five offices that use (and thus process) personal data:

  • Office Amstelveen
  • Office Hoofddorp
  • Office Hoorn
  • Office Rotterdam
  • Office Vaassen

Kracht! Letselschade Office Vaassen is the responsible contact point for all five locations.

 

For what purposes do we process personal data?

  1. Relationship Management and Communication: we use your data to build and maintain our professional relationship. By understanding your industry and organization, we can provide information that is specifically relevant to your situation.
  2. Execution of Assignments: to execute projects and handle administrative tasks—such as sending invoices—we require the contact details of the appropriate individuals.
  3. Optimization of Services: to improve our products and services, we regularly request feedback. We use organizational data to distribute these evaluations to the correct contact persons.
  4. Statutory Retention Period: following the end of our active relationship, we retain relevant personal data for a period of 7 years. We adhere to this timeframe to comply with our tax retention obligations and statutory limitation periods.

 

How does Kracht! Letselschade handle your data?

Your personal data is stored carefully and not kept longer than necessary for the purpose for which it was processed. Within Kracht! Letselschade, your personal data can only be used by employees who, given their role, must have access to it. Our employees are bound by a duty of confidentiality.

Sometimes we engage third parties to process personal data on our behalf. For example, a printing company that handles a client mailing for us and prints names and addresses on envelopes, or personalizes an email. We may only engage third parties if this is consistent with the purpose for which we processed your personal data — for example, for promotional and marketing purposes. Such a third party can only be engaged if it demonstrably takes appropriate security measures and guarantees confidentiality.

Your personal data may also be shared with third parties that we engage in our business operations or in the performance of our services — for example, in the management of our accounts receivable. Personal data may also be provided to third parties if we have a legal obligation to do so. Kracht! Letselschade does not sell or rent out personal data.

 

Which rules apply to Kracht! Letselschade when processing personal data?

For the purposes Kracht! Letselschade pursues, we comply with the following applicable legal provisions:

  • The Dutch Personal Data Protection Act (Wet Bescherming Persoonsgegevens, Wbp)
  • The General Data Protection Regulation (Algemene Verordening Gegevensbescherming, AVG; effective from 25 May 2018)
  • The Telecommunications Act (regarding email communication)

 

Can I see what data Kracht! Letselschade has stored about me?

Yes, you can request an overview from Kracht! Letselschade. You can also submit a request for modification or ask us to delete your data entirely.

If you have a question or complaint about the processing of personal data by Kracht! Letselschade, please contact our complaints officer, Wilfred Andriessen, via wilfred@krachtletselschade.nl or 085 – 273 8225.

 

Changes to our Privacy Statement

This statement is updated periodically — for example, when our processing methods change or when the law imposes new requirements. Where necessary, this Privacy Statement will be brought in line accordingly.

If you have questions or complaints about how Kracht! Letselschade B.V. processes personal data, you can also contact us by sending an email to wilfred@krachtletselschade.nl

We will make every effort to resolve a complaint to your satisfaction. If this is not possible, you can contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

 

Cookies

We use cookies on our website. These cookies help Kracht! Letselschade measure the effectiveness of campaigns on our website and through platforms such as Google, LinkedIn, and Facebook.

The information we collect is anonymized, but it is stored on servers located in the United States. These social media platforms are required to adhere to the principles of the EU-U.S. Data Privacy Framework and are participants in the Data Privacy Framework program of the U.S. Department of Commerce. This ensures an adequate level of protection for the processing of any personal data.

If there is any discrepancy between this translation and the original Dutch version, the Dutch text shall prevail.