If our service did not meet your expectations, please let us know so we can work together toward a solution. If necessary, you can also refer to the complaints procedure of the NIVRE.

The personal injury experts at Kracht! Letselschade (Kracht!) are dedicated professionals who always put the client first. They deliver quality and treat every client with respect. If, however, something has not gone as you expected, you can rely on the internal complaints procedure outlined below.

  1. Send an email to info@krachtletselschade.nl, including your name, phone number, the name of your case handler, and your case reference number at Kracht!. Clearly state the reason for your complaint.
  2. Within two working days, you will receive an acknowledgment of receipt confirming that your complaint has been submitted to the management of Kracht!.
  3. The management, or a complaints officer appointed by the management, will review your file and may request additional clarification.
  4. Your complaint will be answered within ten working days of receipt or after you have provided further explanation.
  5. The complaint will be fully handled, with detailed reasoning and motivation, within one month. You will also be informed of the option to file an external complaint with NIVRE (the Dutch Institute of Registered Experts).
  6. The management will discuss your complaint with your case handler and evaluate any necessary improvements.
  7. If trust between you and your case handler has been lost, a new case handler will be assigned to your file.